Privacy Policy

Vedahelix (“Company”, “we”, “our”, “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Scope of This Policy

This policy applies to:

• Visitors of the  Vedahelix website
• Customers purchasing products online
•  Users interacting through forms, emails, or customer support

This policy does not apply to third-party websites or services linked from our website.

2. Information We Collect

2.1 Personal Information

   We may collect the following personal details:

•  Full name
• Email address
• Mobile number
• Billing and shipping address

2.2 Sensitive Personal Data (as per Indian law)

• Payment information (card, UPI, net banking details)

Note: Payment data is processed securely by certified third-party payment gateways. Vedahelix does not store card or banking details.

2.3 Automatically Collected Information

• IP address
• Browser type and  device information
• Pages visited and time spent on the website
• Cookies and tracking technologies

3. Purpose of Data Collection

Your information is collected and used for:

• Processing and fulfilling orders
• Delivering products and services
• Customer support and communication
• Improving website performance and user experience
• Sending transactional messages (order, delivery, payment)
• Marketing and promotional communication (with consent)
• Legal, regulatory, and compliance requirements

4. Cookies Policy

Our website uses cookies to:

• Enhance website functionality
• Understand user behavior
•  Improve browsing experience

You may choose to disable cookies through your browser settings, but certain features of the website may not function properly.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information.
Information may be shared only with:

• Courier and logistics partners for order delivery
• Payment gateway providers for secure transactions
• IT service providers for website operations
• Government authorities or legal bodies when required by law

All third parties are required to maintain confidentiality and data protection standards.

6. Data Storage & Security

We follow reasonable security practices as required under Indian law, including:

• Secure servers and encrypted systems
• Restricted access to personal data
• Regular monitoring and updates

Despite our best efforts, no digital transmission is 100% secure. Users share information at their own risk.

7. Data Retention

We retain personal information only for:

• As long as necessary to fulfill business purposes
• Compliance with legal and regulatory obligations

Once data is no longer required, it is securely deleted or anonymized.

8. User Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of personal data (subject to legal requirements)
• Withdraw consent for marketing communication

Requests can be made by contacting us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. Vedahelix is not responsible for the privacy practices or content of such external websites.

10. Children’s Privacy

Vedahelix does not knowingly collect personal information from individuals below the age of 18. If such data is found, it will be deleted immediately.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of the revised policy.

12. Grievance Officer & Contact Information
In compliance with Indian laws, the following Grievance Officer is appointed:

Grievance Officer: Compliance Team – Vedahelix
Email: support@vedahelix.com
Response Time: Within 7 working days

For any questions, concerns, or complaints regarding privacy, please contact us at the above email address.

13. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, and courts of India shall have exclusive jurisdiction.