Return & Refund Policy

At Vedahelix, customer satisfaction and product safety are our top priorities. This Return & Refund Policy explains the terms under which products purchased from our website may be returned or refunded, in compliance with applicable Indian consumer protection laws.

1. General Policy Overview

• All products sold by Vedahelix are wellness and nutrition-based consumable items.
• Due to hygiene and safety reasons, opened or used products are non-returnable.
• Returns and refunds are processed only under specific conditions mentioned below.

2. Eligibility for Return

A return request will be accepted only in the following cases:

• Product received is damaged at the time of delivery
• Incorrect product delivered
• Product has a manufacturing defect

Return requests must be raised within 48 hours of delivery.

3. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

• Opened or used products
• Products with tampered or missing original packaging
• Products damaged due to customer mishandling
• Items returned without valid proof of purchase

4. Return Request Procedure (Step-by-Step)

To initiate a return:

• Email our customer support at support@vedahelix.com within 48 hours of delivery
• Mention Order ID, product details, and reason for return
• Attach clear photos or videos showing the issue
• Our team will review and verify the request within 3–5 working days
• Upon approval, further return instructions will be shared

5. Return Pickup & Shipping

• In approved cases, reverse pickup may be arranged, or you may be asked to self-ship
• Return shipping cost will be borne by Vedahelix only if the issue is due to our error
• Returned products must be unused, unopened, and in original condition

6. Refund Policy

6.1 Refund Modes

Refunds will be issued via:

• Original payment method (UPI, card, net banking)
• Wallet or bank transfer, if applicable

6.2 Refund Timeline

• Approved refunds will be processed within 7–10 working days
• Bank processing time may vary depending on payment provider

7. Replacement Policy

• Replacement may be offered instead of refund, subject to product availability
• Replacement products are shipped only after verification of returned item

8. Cancellation Policy

8.1 Order Cancellation by Customer

• Orders can be cancelled only before dispatch
• Once dispatched, cancellation is not allowed

8.2 Order Cancellation by Vedahelix

We reserve the right to cancel an order due to:

• Stock unavailability
• Pricing or technical errors
• Suspected fraudulent activity

In such cases, a full refund will be issued.

9. Delayed or Missing Refunds

If you have not received a refund:

• Check your bank or payment provider
• Contact your payment gateway
• Email us at support@vedahelix.com for assistance

10. Consumer Rights & Legal Compliance

This policy is framed in accordance with:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020

Nothing in this policy limits statutory consumer rights available under Indian law.

11. Contact & Grievance Redressal

For return or refund queries:

Customer Support Email: support@vedahelix.com
Response Time: Within 7 working days

12. Policy Updates

Vedahelix reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on the website.