Shipping Policy

At Vedahelix, we are committed to delivering your wellness products safely, efficiently, and on time. This Shipping Policy explains our shipping process, timelines, charges, and related terms in compliance with applicable Indian laws.

1. Shipping Coverage

• Vedahelix currently ships within India only
• We do not offer international shipping at this time

2. Order Processing Time

• Orders are processed within 1–2 business days after successful payment
• Orders placed on Sundays or public holidays are processed on the next working day
• You will receive an order confirmation once your order is successfully placed

3. Shipping & Delivery Timelines

Estimated delivery timelines are as follows:

• Metro Cities: 3–5 business days
• Non-Metro / Tier 2 & 3 Cities: 5–7 business days
• Remote Locations: Up to 10 business days

Delivery timelines are estimates and may vary due to courier operations or external factors.

4. Shipping Charges

• Shipping charges, if applicable, are clearly displayed at checkout before payment
• Free shipping may be offered during promotional periods or on select orders
• Any applicable taxes on shipping charges will be mentioned during checkout

5. Courier & Logistics Partners

• We work with reliable third-party courier and logistics partners
• Tracking details are shared via SMS or email once the order is dispatched

6. Order Tracking

• Customers can track their orders using the tracking link provided
• For assistance, customers may contact our support team

7. Delivery Attempt & Failure

• Courier partners will make reasonable attempts to deliver the order
• If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept delivery:

1. Re-delivery may be attempted, or
2. The order may be returned to origin

Additional shipping charges may apply for re-delivery.

8. Address Accuracy

Customers are responsible for providing:

• Complete and accurate shipping address
• Correct contact details

Vedahelix is not responsible for delays or non-delivery due to incorrect or incomplete address information.

9. Damaged or Missing Packages

• If the package appears damaged at the time of delivery, customers should:

1. Refuse delivery or
2. Take clear photos/videos and report within 48 hours
3. Missing or incorrect items must be reported within 48 hours of delivery

Such cases will be handled as per our Return & Refund Policy.

• Such cases will be handled as per our Return & Refund Policy.
  Ownership of products transfers to the customer upon successful delivery
• Risk of loss passes to the customer once the product is delivered to the provided address

10. Delays Beyond Our Control

Delivery may be delayed due to:

• Natural disasters or weather conditions
• Government restrictions or lockdowns
• Courier partner delays or operational issues

Vedahelix shall not be held liable for delays caused by such circumstances.

11. Shipping Policy for Promotions & Bulk Orders

• Special shipping terms may apply to discounted, promotional, or bulk orders
• Such terms will be clearly communicated at the time of purchase

12. Customer Support & Grievance Redressal

For shipping-related queries or concerns:

Customer Support Email: support@vedahelix.com
Response Time: Within 7 working days

13. Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.

14. Policy Updates

Vedahelix reserves the right to modify or update this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.