Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Vedahelix website and the purchase of products from it. By accessing, browsing, or using this website, you agree to be bound by these Terms and all applicable laws of India. If you do not agree, please do not use the website.

1. Definitions

• “Company” / “We” / “Us” / “Our” refers to Vedahelix
• “User” / “You” / “Customer” refers to any person accessing or using the website
• “Website” refers to the official Vedahelix website
• “Products” refers to wellness and nutrition products offered by Vedahelix

2. Eligibility to Use

• You must be 18 years or older to use this website or make purchases
• By using the website, you confirm that you are legally capable of entering into a binding contract under Indian law

3. Compliance with Consumer Protection Act, 2019

Vedahelix operates in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, ensuring:

• Transparent product information
• Fair pricing
• Clear return, refund, and grievance mechanisms
• No unfair trade practices

4. Product Information & Disclaimer

4.1 Nature of Products

• Products offered are nutrition and wellness supplements
• Products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease

4.2 Results Disclaimer

• Results may vary depending on individual health condition, body type, lifestyle, and usage
• No guaranteed results are promised

4.3 Medical Advisory

Users are advised to consult a qualified healthcare professional before using products if:

• Pregnant or breastfeeding
• Under medication
• Having a pre-existing medical condition

5. Pricing & Payments

•     All prices are listed in Indian Rupees (INR)
•     Prices include applicable taxes unless stated otherwise
•     Payment methods include secure third-party gateways (UPI, cards, net banking, wallets)
•     Vedahelix does not store payment card or banking details

6. Order Placement & Acceptance

• Placing an order constitutes an offer to purchase
• Orders are confirmed only after payment verification
• Vedahelix reserves the right to cancel orders due to

• Incorrect pricing or product information
• Payment failure
• Suspected fraudulent activity

7. Shipping & Delivery

• Delivery timelines are estimates and may vary
• Delays due to courier partners, natural events, or incorrect address are not the responsibility of Vedahelix
• Risk of loss passes to the customer upon successful delivery

8. Returns, Refunds & Cancellations

• Return and refund requests are governed by the Return & Refund Policy displayed on the website
• Opened or used products are non-returnable due to hygiene and safety reasons
• Refunds, if approved, are processed within the stated timeline

9. User Obligations

You agree:

• To provide accurate and complete information
• Not to misuse the website or products
• Not to engage in fraudulent, abusive, or unlawful activities

10. Intellectual Property Rights

• All content including text, images, logos, graphics, videos, and designs are the exclusive property of Vedahelix
• Unauthorized copying, reproduction, or commercial use is strictly prohibited under Indian IP laws

11. Prohibited Activities

Users must not:

• Violate any applicable Indian laws
• Attempt unauthorized access to the website
• Upload malicious code or harmful content
• Use the website for illegal or unethical purposes

12. Limitation of Liability

To the maximum extent permitted by law:

• Vedahelix shall not be liable for indirect, incidental, or consequential damages
• Liability is limited to the amount paid for the product
• The company is not responsible for adverse reactions due to undisclosed health conditions

13. Indemnification

You agree to indemnify and hold harmless Vedahelix against:

• Any claims arising from misuse of products
• Violation of these Terms
• Breach of applicable laws

14. Force Majeure

Vedahelix shall not be liable for failure or delay due to events beyond reasonable control, including:

• Natural disasters
• Government restrictions
• Pandemic or public emergencies
• Courier or logistics disruptions

15. Termination of Access

Vedahelix reserves the right to suspend or terminate user access without notice if:

• Terms are violated
• Fraudulent or unlawful activity is detected

16. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of Indian courts.

17. Grievance Redressal Mechanism

In compliance with Indian law:

Grievance Officer: Compliance Team – Vedahelix
Email: vedahelixwellness@gmail.com
Response Time: Within 7 working days

18. Amendments

Vedahelix reserves the right to modify these Terms at any time. Updated Terms will be posted on the website, and continued use constitutes acceptance.